Public sector ICT management strategy and its impact on e-government: a case study

This paper explores the relationship between public sector information and communications technology (ICT) management strategies and electronic government (e-Gov) initiatives. We use an adaptation of the technology enactment framework to explore various technological, organisational, and institutional factors that play a role in the development of ICT management strategies in a public agency. Using the case study of a city (anonymised and referred to in this paper as the ‘City’) in the U.S. state of Connecticut, we examine how these factors in turn help determine the city’s e-Gov initiatives. Our findings show that the bureaucratic structure and culture of the public agency play a key role in the type of ICT strategy adopted in the city and that this has important repercussions for the outcome of its e-Gov programme.